Thank you for taking the time to review our refund policy. If you have any questions or concerns, please don’t hesitate to contact us through our Contact Us page.
Policy Duration:
Our refund policy is valid for a period of 30 days starting from the date of your purchase. After 30 days have elapsed, we regret to inform you that we are unable to offer a refund or exchange.
Eligibility for Return:
In order to be eligible for a return, your item must meet the following criteria:
- It must be unused.
- It should be in the same condition as when you received it.
- The item must be in its original packaging.
Required Documentation:
To process your return, we kindly ask for a receipt or proof of purchase. Please refrain from sending your purchase back to the manufacturer.
Damaged on Arrival:
If your product arrives damaged, please take photos and videos of the damage and send them to our customer support team at support@morecraftsman.shop. Once the damage is verified and confirmed, you will have two options: we can send you a replacement product or provide a 100% refund.
Defective or Broken Manufacturer After Use:
You have 30 days from the date of receiving your product to report any issues. If the product malfunctions or is defective during this period, you may return it at your own expense, and we will issue a full refund in the form of store credit, enabling you to reorder a new product.
Change of Opinion:
You have 30 days from the date of receiving your product to initiate a return due to a change of opinion. If you wish to proceed, please contact us at support@morecraftsman.shop, and we will provide you with a return address. Please note that we only accept returns for unused, unwashed products in their original packaging.
Wrong Product:
If you have received an incorrect product, you have 30 days to return it to us at our expense, and we will provide a 100% refund.
Refunds:
Once we receive and inspect your returned item, we will send you an email to confirm its receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or the original method of payment within 5 business days.
Late or Missing Refunds:
If you have not yet received your refund, please follow these steps:
Double-check your bank account.
Contact your credit card company, as it may take some time for the refund to be officially posted (usually between three and seven days).
Get in touch with your bank. There is often a processing time involved before a refund is posted. If you have completed these steps and still have not received your refund, please contact us at support@morecraftsman.shop.
Exchanges:
We only offer exchanges for items that are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@morecraftsman.shop.
Contact Information :
Email: support@morecraftsman.shop
Phone: +1 707 897-6554
Business Address: 435 Park St, York, Pennsylvania, 17401, United States